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Frequently Asked Questions
Help for your order
How can i pay?
The possible payment methods vary from country to country, so please refer to the following table:
Can I check the order status or the track shipping?
You can check your order status or the track shipping in the menue point “Orders”. As soon as your article is shipped the order status will be updated and you can see your tracking number.
When will I receive my order?
Usually the period of delivery will take 5-6 business days. Rarely it will take 6-10 days in times of special arise.
Do I have warranty for my sticker sets?
You have a warranty for material and workmen flaws. If you want to send back the sticker set please use the return label which you can find (here)
Help for your images
I need a higher quantity of sticker sets. Can I use an offline-template?
At the moment there is no offline-template available. Do not hesitate to contact us with your desires and wants and we will find your amount and design of you sticker sets.
If I want to upload my own image, which requirements are there?
The image must have an resolution of at least 3264 x 2448 pixel for an satisfying result
The resolution of my image is too low. What now?
If you want to upload your own image, the onlineshop is checking this image in relation to size, resolution and file type before upload. If the image is not fulfilling the minimum requirements it will be not possible to upload it.
Which file type can I upload?
*.PNG - *.JPG - *.JPEG - *.BMP - *.PDF - *.TIF - *.TIFF
Support for your sticker sets
Are the foils weather resistant?
Yes they are. This foil is normally used for car foiling and is also resistant against bleaching through the sun.
How do I fix the foils for a satisfying result?
Enclosed in your delivery you will find a gluing instruction which should help you to fix the foils perfectly. You can also find a small How To Video on the Youtube-Channel of Husqvarna.
What happens if I glued wrong?
No problem! Just heat up the foil with a dryer and place the sticker again.
Is it possible to use the foils several times?
No. If you remove the foils after a few months it will not last on another AUTOMOWER for example.
How long is the foil durable?
The pigments (colouring) of the PVC influence the durability of the colours.
An estimate of such a durability is obtained by accelerated ageing tests under UV rays and by outdoor exposure. The durability for the foil depends on strain two to five years.
The durability does not include any alterations from scratches or contamination of the product occurring during the application or the life cycle of the product.
I received a wrong set?
If you received a wrong set, please send us the complete goods back.
I can’t find my AUTOMOWER® modell on the website?
The current status is that only the latest Automower models are available for customizing.
Is it possible to download the gluing instructions again?
If the gluing instruction is missing or you want to download it again just follow the link to the download area.
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